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R-Tag Software LLC Privacy Policy

This Privacy Policy describes how R-Tag Software LLC collects and uses personal data about you through the use of our website and through email and other electronic communications between you and R-Tag Software LLC.
R-Tag Software LLC respects your privacy and are committed to protecting it through our compliance with this policy.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the http://r-tag.com/, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:

  • on our Websites;
  • in email, text, and other electronic messages between you and our Websites (including our technical support services);
It does not apply to information collected by:
  • us offline or through any other means, including on any other website operated by R-Tag Software or any third-party; or
  • any third party, including through any application or content that may link to or be accessible from or on the Website or with our products.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using these Websites, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of these Websites after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

What information do we collect?
We collect information from you when you visit our website, place an order or fill out a form.
When ordering or filling out a form, as appropriate, you may be asked to enter your: name, e-mail address, company name, website, mailing address or phone number. You may, however, visit our site anonymously.
Special Categories of Information
R-Tag Software does not ask you to provide, and we do not knowingly collect, any special categories of Personal Data from you, such as Personal Data that reveals your racial or ethnic origin, political opinions, religious, philosophical beliefs, or trade unions membership, or the processing of data concerning your health or data concerning your sex life or sexual orientation or history of criminal convictions.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe form receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Automated decision making
R-Tag Software does not use your Personal Data with any automated decision-making processes.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do we use cookies?
No, we do not use cookies, however, cookies may be used by third party vendors used for payment processing such as Pay Pal and for traffic analysis Clicky.com.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Clicky.com Partnership Disclosure
We partner with Clicky.com to capture how you use and interact with our website through behavioral metrics, and session replay to improve and market our products/services. Website usage data may be captured using third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, and fraud/security purposes. For more information about how Clicky.com collects and uses your data, visit their website: https://clicky.com/terms/privacy

Payment processor - PayPal
We use PayPal for processing payments. For more information on how PayPal collects and uses your data, visit https://www.paypal.com/us/legalhub/privacy-full

California Online Privacy Protection Act Compliance
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Data retention periods
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Childrens Online Privacy Protection Act Compliance
Our website, products and services are all directed to people who are at least 13 years old or older.
We do not knowigly collect any information from anyone under 13 years of age.

EU General Data Protection Regulation
Under the General Data Protection Regulation (GDPR), data will be processed and retained for the purposes listed above. R-Tag Software will therefore have a 'legitimate interest' for processing and retaining personal data. The data R-Tag Software holds will be the minimum required to maintain our ongoing relationship.
We also have procedures in place to deal with any suspected data security breach. We will notify affected parties and any applicable regulator of a suspected data security breach where we are legally required to do so.

In addition to providing a legal basis for processing data, the GDPR provides the following rights for individuals:
  1. The right to be informed
    We will provide concise, transparent, intelligible and easily accessible information about the processing of personal data to individuals using this Privacy Notice.
  2. The right of access
    Where requested, we will provide individuals with access to their personal data held. This will be processed as a Subject Access Request, and we will provide a copy of the information free of charge (unless a request is clearly excessive or unfounded), within one month of the request.
  3. The right to rectification
    We are committed to rectifying personal data if inaccurate and will respond to a request for rectification within one month of receiving the request.
  4. The right to erasure
    R-Tag Software will consider individual requests for deletion or removal of personal data where there is no compelling reason for its continued processing, in line with the conditions set out in the regulation. We will inform relevant third parties of erasure of personal data; unless it is impossible, or involves disproportionate effort to do so.
  5. The right to restrict processing
    We will ensure that data processing is restricted in any of the following circumstances:
    - Where an individual contests the accuracy of personal data until the accuracy is verified
    - Where an individual has objected to the processing
    - When processing is unlawful
    If data processing is restricted, we will notify any relevant third parties.
  6. The right to data portability
    We will comply with individual requests to allow an individual to obtain and reuse their personal data for their own purposes across different services.
  7. The right to object
    We will comply with an individual's right to object to processing of their personal data based on legitimate interests (to 'opt out') or the performance of a task in the public interest/exercise of official authority. We will inform individuals of their right to object using this Privacy Notice.
  8. Rights in relation to automated decision making and profiling
    We will adhere to GDPR requirements which specify that automated decision making or automated processing of personal data (without any human involvement), including profiling, can only be carried out where this type of decision making is necessary for a legal contract or based on the individual's consent.
    The appointed data controller can be contacted by sending an email to contact@r-tag.com. This is also the contact point for any requests for personal data, or any complaints in relation to the processing of personal data. Further advice & information can be obtained from the Information Commissioner's Office in your country: Click here for info.
Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This privacy notice was last updated on April 24th, 2024.

To review, update or delete the data we collected from you
You have the right to request access to the personal information we collect from you, change that information, or delete it ot request to review, update or delete your personal information, please email us at: contact@r-tag.com.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:
R-Tag Software LLC
PO Box 330
Santa Cruz, CA 95061
+ 1 (831) 216 8115